I've ordered an item incorrectly, how do I cancel it?
Don't panic!, either drop us an e-mail to
sleepinggiantproducts@shaw.ca
or give us a call (during office hours) to explain the error
A product has arrived, but I have a problem with it, what should I do?
The easiest way to advise us is by e-mailing
sleepinggiantproducts@shaw.ca
How does on-line shopping work?
The system uses a combination of JavaScript and cookies to build your
shopping basket list
Will this work with my browser?
The system is compatible with most versions of most browsers including
Netscape, Explorer and A.O.L This includes Netscape 2 and higher, and Internet
Explorer 3 and higher.
AOL Browsers: Currently around 90% of AOL users use a browser (AOL specific)
that supports JavaScript up to a level required by JavaScript.
Other users which don't have access to these browsers have no JavaScript support
and hence can't run JShop.
How secure is it?
We use a secure server to process your order and offer a secure payment means
through PayPal and BidPay.
My shopping items are not being transferred to my shopping basket. Why?
Cookies and JavaScript must both be enabled on your web browser in order to
shop.
I left the site and came back, but all of the items I had in the shopping
basket from the first visit are still there.
Clear the cookies in your browser to make sure that you are re-entering the
site without unexpired cookies. They normally expire in about an hour.
How do I enable cookies and or JavaScript in my web browser?
Netscape 4.x Cookies
1. Click on Edit in the menu bar
2. Under Edit, select Preferences
3. Click on the word Advanced (Not the "+" or "-").
4. In the Cookies section of the dialogue box, select Accept all cookies
Netscape 4.x JavaScript
1. Select Preferences from the Edit menu to open a new window.
2. Choose the Advanced option at the bottom of the left-hand list.
3. Check the Enable JavaScript checkbox on the right.
Netscape 6.x, 7x Cookies
1. Click on Edit in the menu bar
2. Under Edit, select Preferences
3. Double-click on Privacy & Security
4. Click on Cookies
5. In the Cookies section of the dialogue box, select Accept all cookies
Netscape 6.x, 7x JavaScript
1. Select Preferences from the Edit menu to open a new window.
2. Choose the Advanced option at the bottom of the left-hand list.
3. Check the Enable JavaScript checkbox on the right.
Internet Explorer 5.x Cookies
1. Click on Tools in the menu bar
2. Under Tools, select Internet Options
3. In Internet Options, click on the Security tab.
4. Select the Internet icon web content zone.
5. Click on Custom Level at the bottom of the dialogue box.
6. Scroll down to Cookies and make sure both the Allow cookies and the Allow
per-session cookie buttons are set to Enable
Internet Explorer 5.x JavaScript
1. Select Internet Options from the Tools menu and click the Security tab.
2. Click the Custom Level button at the bottom of the window to access the
security settings.
3. Scroll down the list until you find Scripting.
4. Click Enable for all options.
Internet Explorer 6.x Cookies
1. Click on Tools in the menu bar
2. Under Tools, select Internet Options
3. In Internet Options, click on the Privacy tab.
4. Under Settings, move the slider to Medium for the Internet zone.
5. Click on the Advanced button to ensure that Override automatic cookie
handling is not checked. If you wish to override the default setting, make sure
that you select Always allow session cookies.
6. Click OK.
Internet Explorer 6.x JavaScript
1. Select Internet Options from the Tools menu and click the Security tab.
2. Click the Custom Level button at the bottom of the window to access the
security settings.
3. Scroll down the list until you find Scripting.
4. Click Enable for all options.
What is a cookie and how do I clear my cookies?
How to Delete Cookies using Microsoft Internet Explorer:
In Internet Explorer, on the Tools menu, click Internet Options.
On the General tab, click Settings, and then click View files.
Select the cookie you want to delete, and then, on the File menu, click Delete.
To delete all of the cookies on your computer, click Delete Cookies on the
General tab.
How to Delete Cookies Using Netscape:
Open the Tasks menu, choose Privacy & Security, and then choose Cookie Manger
Choose View Stored Cookies from the submenu. The Cookie Manager window opens
with a list of all the cookies stored on your computer.
Select one or more cookies and click Remove Cookie, or click Remove or you can
select Remove All Cookies.
You
haven't answered my question above!!!
Please e-mail us with any questions that you may have regarding this site at
sleepinggiantproducts@shaw.ca